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FAQ

FAQ related to Apple Products are listed below!

This is one one the major FAQ ,Tap the “My Orders” section under the main menu of your app/website, then select the order you want to cancel. The “Cancel” option is only available before your order is shipped. If you have a problem, please email us and we will solve it for you.

To return your order, you must log in to your account and follow the steps:

  • Go to Order
  • Click the Back button on the product you want to return.
  • Choose the reason for the return from the drop-down list.
  • Select the return method as single return or shipping.
  • If your PIN can be used for a refund, please confirm your address and contact number.
  • Click the acknowledgment box and submit your return request.
  • If your PIN code cannot be used for retrieval, we ask you to ship the product to us yourself. We will credit your account with Money in exchange for shipping costs.

This is also a major FAQ.

· To know when your order will arrive, you must first log in to your account. Click the menu bar on the left side of the screen.

· Click My Orders to see the current status of your order (as well as your order history). You can also click on the product from the order id to check the status of your order.

· After the order is successful, you will immediately receive confirmation and order details via email and SMS. As soon as your product is shipped, you will be notified again via email, SMS, and WhatsApp.

· If there is an unusual event or complication that causes a delay in the delivery of your order, you will receive an update immediately from our region – with reasons and changes to delivery and delivery times.

·If there are other issues/delays or you really need them, email us, we’ll see what we can do to help you.

You can use the courier service tool available on the product page to find out if iAspirewas delivered to your PIN. Please tap “Delivery confirmation options” and enter the PIN for your region in the appropriate fields to receive the required information about the standard delivery time of the order and the availability of cash on delivery for the selected product. The PIN we provide is updated frequently. If we don’t provide your PIN today, please come back and see if your PIN has changed.

All orders placed with iAspire are shipped via our own courier service – via other courier partners like Blue Dart, Delhivery, etc.

The answer of this FAQ is No. Currently, we only supply products to India.

Unfortunately, we currently do not have a service to expedite the delivery of orders. If we offer such a service in the future and your area PIN code is correct, you will receive a message from our side

You can now cancel the order if it is already packed/shipped as long as the cancellation option is available on the app/website. This includes items purchased on sale. Any amount paid will be credited to the same payment method as the payment.

If you receive a faultyproduct, please contact us quickly. Once your refund has been approved by our team, it will be processed and automatically credited to your credit card or original payment method within a certain number of days. If you have not received your order after 30 days, please contact our support and you may be eligible for a full refund. If you entered the wrong shipping address, please contact our support so we can correct your address and send you a new package. We do not offer refunds for this type of scenario. For all other reasons, we do not offer refunds for hygienic reasons.

Late or lost refunds (if any)

·         If you haven’t got a refund, review your bank statement first.

·         Then contact your credit card company. It might take some time for the refund payment to be officially issued.

·         Then contact your bank. There is often time to process before the recovery is published.

·         If you have done all of this and have not received your refund, please contact us at https://iaspire.co.in/

Unfortunately, this is currently not possible because the system has provided our mobile number and warehouse address to package and ship your product. However, we never say never! You can cancel the order and make a new order at any time before packing. No need to worry, there are no cancellation charges.

This is main FAQ asked by customers, For source refunds (this is a credit card, debit card, and net banking), it may take 7-10 days for your refund to be credited to your account, depending on your banking partner.

We support the following payment options in iAspire:

  • Credit card
  •  Debit card

EMI (credit card) is a convenient payment option that you can choose to pay for your order in one installment to the bank that issued the credit card. This EMI option is enabled by the card-issuing bank. Authorization for EMI, payment plans, and billing rules is based on the internal discretion and bank approval only.

The customer must pay the full amount of the transaction to the bank because the EMI service is at the discretion of the issuing bank, please contact the bank that issued your card.

If the payment fails, please try again and note the following:

·         Please confirm the correctness of the information you have provided, such as account details, billing address, and password (for Net Banking); and your internet connection is not lost during the process.

·         If your account has been charged even after a failed payment, it will usually be returned to your bank account within 10 business days. For further clarification, you can email us atsupport@iAspire.co.in

The answer of this FAQ is No, there are no extra delivery charges.

As soon as your shipment reaches the collection warehouse, you will be notified via email and SMS. A one-time password (OTP) and a sketch of how to get to the pick-up shop location will also be shared with you.

FAQ Answer- Locations are Gorakhpur and Varanasi

As the FAQ In areas where standard courier service is available, it usually takes 4-6 business days for you to receive notification of your product’s arrival.

The courier company that delivered your order usually tries to deliver the next business day if you miss a delivery .But if you are not able to take your orders your product will deliver back to the courier office. To get your product you can check your SMS for more information about when the courier company tries to send it again

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